NOW HIRING: Patron Services Team Member
Role: Patron Services Team Member
Position Type:Part Time Seasonal
Location: Regina
Department: Patron Services
Reports To: Manager of Sales & Patron Services
Posting Open Until: November 10, 2024
Ideal Start Date: November 24, 2024
Employer Profile
The Globe Theatre’s mission is to entertain, educate and engage in the art of professional theatre through producing high quality performances, providing theatre education and serving as a valuable part of the Regina community. The Patron Services team work to inspire and oversee the creation of outstanding patron interactions and customer service experiences with the goal of strengthening and enhancing Globe Theatre’s customer service promise, deepen and enrich the live theatre experience for current patrons, donors, volunteers and community. Globe Theatre is an equal opportunity employer and encourages applicants of all abilities and strengths to apply.
Job Description & Summary
The Patron Services Team is a responsible for Box Office; ticket sales, scanning tickets, as well as bartenders and ushers for the theatre’s productions in conjunction with the Manager of Sales & Patron Services. This is a part-time seasonal position with hours that are mostly evenings and weekends.
Successful candidates will need strong customer service skills. They must be a team player who thrives in a creative, collaborative environment. As well as being high-energy and self-motivated with a willingness to learn and a passion for the arts. Possessing knowledge of ticketing & point of sale systems, as well as bartending experience would be an asset.
Duties
- Provide outstanding customer service to patrons at the assigned location.
- Assist with coat check, tickets, programs, seating and any special needs of patrons.
- Stock and set up bar prior to patrons’ arrival. Bartend during pre-show & intermission.
- Assist in keeping the theatre environment tidy and orderly including lobby, washrooms and bars while performance is on stage.
- Record sales on shift, count and balance the proceeds and complete a sales remittance form. Be responsible for cash float.
- To perform specific duties according to Globe’s Emergency Response Plan.
Qualifications
- Great customer service and interpersonal skills
- Strong computer skills
- Bartending/service experience is an asset, but not a requirement (will need valid SIRS certification)
- The ability to handle and reconcile a cash float
- Ability to work on your feet for 60 minutes and lift heavy objects (bar stock, Box Office supplies)
Compensation
This role is a part-time seasonal position. It will require weekend and evening work, as well as some statutory holidays.
Wage: Hourly $16.25
